Order Cancellations & Refunds

We do not encourage cancellations since our team works hard to start collecting your chosen products the minute your order is placed. However, due to any extreme circumstances, if you wish to cancel your order please call or email our customer service team before the order is dispatched. We will try our best to assist you.

In case an ordered product is not available, we will reach out to you to assist you with a replacement if required immediately or let you know the estimated wait time for it’s arrival. Refunds are only issued in extreme cases where we are unable to provide the product in a reasonable time period.

Product Returns

We do not accept returns unless you receive the product in a damaged condition or past its expiration date.

What if the product is received in damaged condition/ past its expiration date?

It is very unlikely that you will receive a product beyond its expiration date or in a damaged condition. If in case this happens, please email us your order number and a picture of the expired or damaged product and will send you a replacement at no additional cost if available or refund your money for the same.

We are happy to offer a 7-day return policy for unused and unworn items that still have the tags attached (With online refund for Online Payments).
To process a return/exchange, these steps need to be followed:
Keep all items (including invoice) in a package and address it to the following:
Wink Fashion Company

ADDRESS

1. Please be sure that all items that are to be returned or exchanged, must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
2. Place return request from the link here: www.naini-jewels.in/contact/
3. Email us at info@naini-jewels.in with images of the products with packaging and tags to schedule a return pick up.
4. Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days.

Once the item is picked up, we will credit the amount of that item we can do online refund within 15 business days, depending on the option selected by you while placing your order.
You can exchange an item purchased on www.naini-jewels.in with the same item or another one, however, all exchanges are subject to stock availability.

To cancel an order, please send us an email at info@naini-jewels.in with your order number within 24 hours from the time order is placed.